![]() It is a lengthy process, especially compared to TeamViewer. The end user will then have to accept those permissions before the admin can get to work. Then the admin will ask for permissions to take control of the computer or just view. The end user will put in the code on their RemoteHelp app. Once you have a code generated, you give that to your enduser within the 10 minute time window. TeamViewer Tensor is an enterprise remote connectivity cloud platform, enabling organizations to deploy a large-scale IT management framework to access. You can either open the RemoteHelp app on your computer and send a code to your end user, or you can generate the code directly in Intune using the same Remote Assistance button on the device page, however this will just launch your RemoteHelp app as well. After this you will need to push the RemoteHelp program as a Win32 package (this is also very well documented in the Microsoft Forums, if you are inexperienced with Win32 packaging).Ĭreating a session is similar to creating a session with QuickAssist. Once you purchase licenses, you will need to make a group in Intune for your RemoteHelp Admins and create a custom role to assign to that group that has your RemoteHelp permissions. If you already have the Intune Suite, Remote Help is included in this. You will need to purchase licenses for each user that you want to have access to remoting into other devices. ![]() ![]() RemoteHelp is a premium add on for intune. Mass deployment (MSI package - rollout TeamViewer via script)The setup of remote help is a little lengthier, but nothing crazy. Group sharing Share a group from the TeamViewer software to a contact that you have in your Computers and Contacts list.Ĭreate custom fields for computers & contacts listĬreate groups & subgroups for computers & contacts list Number of licenses manageable with one accountĭedicated Connection Groups Use concurrent user groups to assign the TeamViewer channels of your license to users from your company profile. a Corporate license) and can use this license to make connections. Licensed users Licensed users are the users in a company profile who are assigned to a specific license (e.g. Managed devices Devices centrally managed within the company profile by the administrator - enables device specific features such as 'Unattended Access' and 'wake on LAN'. Upgrade concurrent connections (channels) User access reporting Report on outgoing connections from an user's device to a remote device.Ĭonnection billing Enables the service provider to set rates and bill their customers (based on support connections). Invite additional participants and session handoverĭevice access reporting Report incoming connections to a device. Remote Quick Steps Predefined set of actions which can be performed with one click That way you can connect into each user session e.g. Terminal server support (connect into user sessions) On a server OS, there is always a server ID, additionally each user profile will have a unique user ID. TeamViewer is compatible with UAC and works automatically on operating systems with User Account Control (UAC). This is an additional security feature of Microsoft Windows. In this article, we will show you our recommended script and explain the meaning of each parameter. UAC (User Account Control) support With Windows Vista, Microsoft introduced UAC, which leads to a password prompt, whenever administrative activities are being performed. We recommend using a specific script to deploy TeamViewer successfully on your devices. ![]() SOS Button Allows your customer to request support from you with a simple double click on a desktop icon. By using the service queue within TeamViewer to manage customer-initiated service cases, your support team can more efficiently organize, prioritize, and resolve them. Service Queue Whether they come in as standard service cases or emergency requests, support tickets can quickly pile up. In-session automation/scripting (number of scripts)įile transfer Various ways of file transfer drag & drop, copy & paste, transfer manager.Īssign service cases to other technicians Manage and distribute incoming support requests (service queue). ![]() You can then remotely convert the QuickSupport module to a Host module installation. Remotely install TeamViewer Host Remotely installing a Host module can be accomplished by first connecting using a QuickSupport module. Yes, to a specific number of devices (depends on license) Number of concurrent sessions per concurrent user Maximum number of sessions in separate tabs. Number of devices to connect from Number of devices that can be used to establish an outgoing connection to another device.Ĭoncurrent connections (channels) included Multiple sessions at a time (channels). Switch Sides Switch sides allows you to switch who is remote controlling and who is being remote controlled. VoiP, Video, Chat during remote control session ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |